Returns and refunds

This Nuverelle policy takes effect on 09/24/2026 and applies to the subject described on this page.

A support message can explain the fit or closure issue in words and identify the ordered size. Do not send intimate photographs. If a photograph of the product is useful, show the garment separately and avoid personal or identifying background details.

Our stated change-of-mind return arrangement uses the window [RETURN_WINDOW], the condition criteria [RETURN_CONDITION] and the exclusions [RETURN_EXCLUSIONS]. The reason for a request matters: a product problem is not automatically subject to every discretionary return restriction.

Any hygiene-related change-of-mind condition or exclusion must be found in [RETURN_CONDITION] and [RETURN_EXCLUSIONS]. The garment category does not automatically remove rights concerning a defective, incorrect or misdescribed item.

Tell us if the item is wrong, arrives damaged, has a defect or does not match its description. We will consider the issue under the applicable consumer protections as well as the stated policy. A change-of-mind exclusion is not an automatic answer to a defect claim.

Any additional commercial warranty is [WARRANTY_TERMS]. Your mandatory legal rights continue to apply alongside this policy. We do not use a commercial policy to remove a right or liability that the law does not allow us to exclude.

For an order question, write to support@trynuverelle.com or use the Nuverelle contact page. An order number and a clear description help connect the request to the right purchase. Keep passwords and complete card numbers out of messages.

• Identify the item or selected pack and the reason for the request.
• Ask for the relevant return directions and the address applicable to the order.
• Keep correspondence and any return-shipment record that is available.

These contact steps help coordinate a return; they are not an additional permission barrier to exercising a statutory withdrawal or other non-waivable right.

Return destination: [RETURN_ADDRESS]. Return-shipping, collection and related cost responsibility: [RETURN_SHIPPING_COST]. The business correspondence address in Legal notice is not automatically the return destination.

Do not assume that a label, collection or a particular carrier is included. Any instructions and charges must reflect the applicable return terms and consumer rights.

Refund timing, its trigger and processing arrangements are [REFUND_TIMING]. Any refund must also meet the requirements of applicable law. A payment provider's posting time is separate from the seller's duty to issue a refund.

Keep the refund correspondence and contact support@trynuverelle.com if a stated stage has not occurred. Any deduction or charge must have a lawful basis, have been properly disclosed and be explained.

The stated cancellation arrangement is [CANCELLATION_WINDOW]. Contact us promptly with the order number. The order's actual status affects practical changes, but it does not eliminate a cancellation or withdrawal right that applicable law gives you.

This return policy does not promise an automatic exchange or replacement in every case. Any available next step must be confirmed for the request, consistently with your rights.

Read Shipping policy for delivery matters and Terms of service for the purchase terms. Information sent with a request is covered by Privacy policy.

The seller for Nuverelle is DST6F Ecom LLC, LLC. Correspondence: 30 N Gould St, Ste N, Sheridan, Wyoming, 82801, United States. Email: support@trynuverelle.com. Telephone: +447450394118.